Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions to Stelliq Tech ("the Service") may be cancelled and the circumstances under which refunds are issued. It forms part of our Terms & Conditions.

Payments for the Service are processed by Paddle.com Market Limited, which acts as the Merchant of Record. Refunds approved under this policy are issued through Paddle to the original payment method.

Every new clinic receives a 14-day free trial with full access to the Service. No credit card is required to start the trial, and no charge is made during the trial period. The trial is designed to let you fully evaluate the Service before any payment is due.

If you do not add a payment method, your account is simply paused at the end of the trial — you are never charged automatically from a trial.

We stand behind the Service. If you are not satisfied with your first paid subscription period, you may request a full refund within 14 days of the first payment by emailing clinic@dent-a.online.

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

You may cancel your subscription at any time from your account settings or by contacting clinic@dent-a.online.

• Cancellation stops future renewals — you will not be billed again.
• Your subscription remains active until the end of the period you have already paid for.
• Access to the Service ends when the paid period expires.

Subscriptions renew automatically at the end of each billing period (monthly or annual). Except where required by law or covered by the 14-day money-back guarantee in Section 3:

• Payments for periods already started are non-refundable.
• We do not provide prorated refunds for unused days within a billing period.
• Annual plans cancelled mid-term remain active until the end of the paid year and are not refunded for the remaining months, except under Section 3 or Section 6.

If you wish to avoid a renewal, please cancel before your renewal date.

In addition to the money-back guarantee, we will review refund requests in good faith in cases such as:

• A duplicate or accidental charge.
• A billing error on our side.
• A prolonged service outage materially affecting your use of the Service.

Contact us at clinic@dent-a.online and we will respond within 5 business days.

To request a refund, email clinic@dent-a.online from the email address associated with your clinic account and include:

• Your clinic name and account email
• The approximate date and amount of the charge
• The reason for your request

You may also contact Paddle directly via the receipt email you received for any purchase.

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated with Paddle.

Email: clinic@dent-a.online

Service: Stelliq Tech — stelliq.tech

Payments processed by: Paddle.com Market Limited (Merchant of Record)